1. General Provisions
1.1. This Refund Policy (hereinafter referred to as the “Policy”) regulates refund matters arising between LSA Legal Firm (hereinafter referred to as the “Company”) and its clients.
1.2. The Policy applies to all paid legal services provided by the Company — including consultations, legal representation, data processing, and other paid professional work — except in cases where the parties have entered into a separate written agreement.
2. Legal Grounds and Applicable Cases for Refunds
2.1. A full or partial refund may be granted in the following cases:
a) The client has not commenced the agreed service, and no actual work has been performed;
b) In cases explicitly stated in the contract or in a separate written agreement.
2.2. Refunds are not provided in the following cases:
a) If the service has already been fully delivered or the actual professional work has been completed;
b) If the client voluntarily terminates the service after the work has already been performed;
c) If the service process is interrupted due to the client’s actions or inactions (for example, providing false or incomplete information).
3. Refund Procedure and Timeframes
3.1. The refund request must be submitted in writing via the email address specified by the Company. The following information must be included: the client’s full name, contract number (if applicable), the amount paid and the date of payment, as well as the reason for the refund request.
3.2. Upon receipt of the request, the Company will review it within fourteen (14) business days and provide a written response indicating approval or rejection.
3.3. If the request is approved, the refund will be issued using the same payment method originally used. The refund will be processed within thirty (30) business days.
3.4. The refunded amount may be reduced and/or adjusted to account for the value of work already performed, actual expenses incurred, and any pre-agreed fees, if applicable.
4. Partial Refunds
4.1. If the service has been partially rendered, the amount to be refunded will be determined based on the scope of work already completed and the contractual provisions between the client and the Company.
4.2. The calculation of a partial refund is based on the actual value of the work performed, and the Company’s response letter will specify the timeframe for the refund payment.
5. Compensation and Rights
5.1. A refund issued under this Policy does not release either party from other obligations stipulated in the contract, unless both parties have agreed otherwise in writing.
6. Amendments to the Policy
6.1. The Company reserves the right to review and amend this Policy from time to time. Any changes take effect once they are published on the Company’s Website or communicated directly to the client.
6.2. Continued use of the Company’s services by the client after such changes shall be deemed as acceptance of the revised terms.
7. Contact and Communication
7.1. Refund requests and inquiries must be sent to the email address specified in the contract.
7.2. If necessary, the Company may request additional documents or clarifications.